Roche Diagnostics søker Applications Specialist til sitt internasjonale supportsenter i Burgess Hill, West Sussex, England.

Er du bioingeniør og vil jobbe 12 mnd i England for Roche Diagnostics?

Roche Diagnostics søker en norsktalende Applications Specialist til et 12 måneders svangerskapsvikariat på sitt internasjonale kundestøttesenter i England.

Omfanget av denne rollen vil være å gi tekniske og vitenskapelig telefonsupport til norske kunder for Roche Profesjonelle Diagnostics portefølje av instrumenter og reagenser (F.eks Cobas 8000 / Cobas 6000, E411, C311, pre and post analytics).

Dette er en glimrende mulighet for en erfaren bioingeniør /  Field Application / Product Specialist til å jobbe hos verdens ledende leverandør innen In-Vitro diagnostikk.

Application Specialist in the Customer Support Centre for Laboratory Diagnostics – Norwegian  Speaking

Our international customer support centre responsible for technical and applications customer service for our diagnostic systems is currently being expanded. This is an excellent opportunity for an experienced Biomedical Scientist / Field Application / Product Specialist to join the world’s leading supplier in In-Vitro Diagnostics.

The scope of this role will be to provide application, technical and scientific telephone support to our Norwegian customer base, for the Roche Professional Diagnostics portfolio of instruments and reagents. (eg cobas 8000 / cobas 6000, e411, c311, pre and post analytics).

What you can expect

• To support our national and international customers and field employees on the telephone in Norwegian or English
• Handle customer enquiries from the acceptance of application product problems through to case resolution
• Be the interface between customers, field force and global divisions, and deliver sustainable solutions for complex support cases. In this way, you ensure a results-oriented and first-class service for our customers
• Continuously monitor the process and quality of our services and therefore deliver an important contribution to improving the service quality
• Conduct customer and employee trainings in the customer support centre and in the customer laboratory
• As a specialist, you support our field service representatives on site during complex situations
• Support our sales organisations with instrument / system demonstrations

Who you are

• You are fluent in Norwegian high proficiency of the English Language
• You have successfully completed your studies e.g. as a BioMedical Scientist, chemical engineer, biologist
• You have gained several years of work experience as a laboratory scientist, technician, or medical technical assistant
• You will live within commuting distance of Burgess Hill (UK) and will enjoy working in a multi-cultural environment
• You have in-depth knowledge with regard to the systems and reagents used in laboratory medicine
• You are fascinated by application problems and you always present good solutions quickly
• You enjoy being a competent contact partner for customers and colleagues
• You distinguish yourself with excellent communicative and analytical skills combined with high customer focus, team orientation and self-initiative

In return, we will offer you a competitive salary package and a first class, industry recognized product training program with continuous professional development.

For more information and about the application process please contact external recruiter Borka Life Science Rekruttering:

André Borka +47 90831871
Please send your application with salary request and CV in English in PDF format to andre@borka.no
All inquiries are treated confidentially, also towards Roche in the initial phase if desired.

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